Customer Charter
The IQA Group strives to provide the best possible service to our customers and, as such, our customer charter will continue to adapt to suit your needs. Our mission statement and core values will be at the heart of this and it will be delivered in a responsible manner by our people with the highest standards of integrity.
This charter sets out the specific service and quality standards our customers should expect us to meet. The services we offer and high standards we achieve are reflected in this while keeping our client at the forefront of our thoughts. Our auditors continually review and report on performance levels meaning that our ethos of continuous improvement is upheld.
Our Service
We are committed to excellent customer service and are dedicated to ensuring your experience with IQA is a positive one. Any work carried out will be of the highest standard and any communication you may have with our staff will be geared towards customer satisfaction and care.
Your Property
In keeping with the nature of our work we will often require access to your property. When we do our operatives will always display official IQA identification and show this on request. Any work undertaken by IQA in your property will be completed in the minimum timescale providing the least inconvenience to the customer. We will respect your property and, where safe to do so, any cultural beliefs we are aware of. We would ask our customers to provide us with a safe, unhindered working environment and to contact us if there are any potential hazards you feel we may face.
Your Safety
IQA is committed to the safety of our staff and customers. Each and every job we visit requires our operative to carry out a risk assessment and safety equipment is always worn and the work area made safe. As an industrial based Company we urge you, our customer, to respect this and put your trust in IQA to maintain a safe working environment.
